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Perguntas Frequentes

Find answers to common questions about our products and services

We offer standard shipping (5-7 business days) and express shipping (2-3 business days) throughout Portugal and Europe. All orders are carefully packaged to ensure your items arrive in perfect condition.

Each piece comes with specific care instructions. Generally, we recommend hand washing for delicate items and following the care labels. For table linens, use gentle cycles and avoid harsh detergents to preserve the fabric quality.

Yes, we offer personalization services for select items. Contact us directly to discuss your requirements and we'll be happy to create something special for you.

We accept returns within 30 days of purchase. Items must be in original condition with tags attached. Contact our customer service team to initiate a return and receive a prepaid shipping label.

Many of our pieces are crafted in Portugal, following traditional techniques passed down through generations. We work with local artisans who share our commitment to quality and heritage.

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress through our shipping partner's website.